Everything you need to know about billing, credits, and plans.
Starter covers the essentials for getting started at no cost. Growth adds more workshops, SkillBot credits, and automation for a team or agency that's picking up pace. Professional is built for established agencies and large organizations running training at full capacity, with priority support and advanced management tools. For unlimited scale, custom integrations, and a dedicated SLA, Enterprise is available as a custom plan.
No. The guest agency slot on Starter refreshes every month, so you can invite a different agency each billing cycle. If you need to collaborate with more than one agency at the same time, the Growth or Professional plan gives you room for that.
SkillBot Credits power AI-assisted actions inside SkillBoard, like drafting workshop content, generating participant summaries, and building assessments. Each plan includes a monthly credit allowance, and unused credits do not carry over. If you regularly run out, moving up a tier is usually more cost-effective than buying add-on credits.
Yes. You can switch from monthly to annual billing at any time and the discount applies from your next billing cycle. Switching from annual to monthly takes effect once your current annual term ends, so you always get the full value of what you've already paid for.
We'll let you know as you approach your monthly workshop limit so there are no surprises. If you consistently need more, upgrading to the next tier gives you a higher limit along with the additional features that come with it, rather than paying per extra workshop.
Absolutely. You can move up a plan at any time and the change takes effect immediately, with your bill prorated for the rest of the cycle. Downgrades take effect at the start of your next billing cycle, so you keep access to your current plan's features until then.
Yes. SkillBoard is SOC 2 compliant, CASA certified, and GDPR compliant, so your workshop content, participant data, and business records are handled to enterprise-grade security and privacy standards regardless of which plan you're on.
The Starter plan is free forever, so you can get a feel for the platform before committing to a paid plan. If you're evaluating SkillBoard for a larger team, reach out to sales and we'll set up a walkthrough tailored to your workflow.
Enterprise is built for large organizations that need unlimited workshop scale, custom integrations with your existing systems, a dedicated engineering contact, and a negotiated SLA. Pricing is tailored to your team's size and requirements, so it's handled directly with our sales team.
Yes, there's no lock-in on monthly plans and you can cancel from your account settings at any time. Annual plans run for the term you've paid for; cancelling stops the next renewal rather than issuing a mid-term refund.
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